Refund & Shipping Policy

🚚 Shipping & Delivery Time

All orders are processed within 1–3 business days after purchase.

Estimated delivery times:

• Standard Shipping: 7–15 business days
• International orders: 10–20 business days (depending on location)

Please note that delivery times may vary due to customs delays, holidays, or high order volumes.

📦 Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow your package in real time.

🔄 Refund Policy

We offer refunds under the following conditions:

• Item arrived damaged or defective
• Incorrect item was received
• Order was not delivered within the maximum delivery time stated above

To request a refund, please contact us within 15 Days of receiving your order.

⚠️ Non-Refundable Situations

We do not offer refunds for:

• Change of mind after ordering
• Incorrect address provided by the customer
• Delays caused by customs or courier services

📩 How to Request a Refund

To request support, contact us at:

justinleejunwei@gmail.com( no space no caps )

Please include:

• Full name
• Order number
• Clear explanation of the issue
• Photos (if applicable)